:: Student Support Services Policy ::
Home > Policies > Policy & Procedure >
Policy & Procedure
Policy Title :
Student Support Services Policy
Policy Number :
III. A-9
Responsible Party :
Student Affairs
Effective Date :
Revised Date :


Student support services are intended to complement the student academic overall experience at PMU. They support PMU learning philosophy and provide students with physical and mental support to allow them to direct their efforts and attention to greater achievements.

Statement :
  1. Student Residence Halls

    1. Benefits of Campus Residence

      PMU provides university-owned residential facilities as an affordable living option for a certain number of its students. In doing so, PMU recognizes that such facilities have three important and interrelated components:
      1. An educational component, which allows the residents live and learn together and to freely interact with other students of the university.
      2. A service component, which affords the residents the opportunity to live in an affordably-priced and well-equipped and maintained facilities if they choose to do so.
      3. A business component, which recognizes that the facilities must be operated according to sound business practices in order to recover the costs of operation and to plan for long-range improvements and expansion.
      Each of these components is an important element in establishing and maintaining an effective residential program. Consideration of each component is integral in creating the policies and procedures that will apply to this program.
    2. General Housing Policy and Procedures

      It is the policy of PMU to provide the opportunity for a percentage of its single, undergraduate students enrolled in the university and taking twelve or more semester credit hours to live in university-owned housing.
      1. Application and Deposits

        Students wishing to live in a residence hall make application to do so and submit a deposit in an amount determined by the university. The deposit serves as a guarantee of the student’s intent to live on campus. After the beginning of the semester, the deposit is held by the university to apply toward the cost of any damages or excessive cleaning charges incurred by the student. The deposit is refundable when the student leaves the university or no longer resides in university housing.
      2. Issuance of the Housing Contract

        After receiving the application for on-campus housing and after verifying that the student had been admitted to the university, Supervisor (for male students) or Associate Supervisor (for female students) of Residence Life will issue a housing contract on a first-come first-served basis. This contract specifies the terms of the contract period, the specific services to be provided by the university as part of the contract, the financial obligations of the student to the university with regard to the housing assignment, any items specifically excluded from the contract, and other special provisions of the contract, including but not limited to cancellation dates or penalties for late payments. The student will sign the contract and return it to PMU. At this point, the contract is binding on both the student and the university.
    3. Operation of Residence Halls

      1. The University’s Responsibility

        PMU will provide competent professional and paraprofessional (student) staff to oversee the operations of the residence halls. The staff, working in close cooperation with the Office of the Physical Plant, will monitor the daily operations of the residential facilities areas including but not limited to:
        1. Safety and security of buildings and residents.
        2. Basic operation of the buildings.
        3. Condition of furniture and other items provided in student rooms.
        4. Custodial services.
        5. Maintenance needs.
        6. Normal repair and upkeep.
        7. Adherence to the rules which apply to the residents of the facilities.
        It is important that the university residence halls provide a clean, safe, well-maintained, and orderly environment in order to facilitate student learning. The Supervisor and Associate Supervisor of Residence Life will develop operational procedures for identifying, through the residence hall staff, items in need of attention, reporting those items for repair in a timely manner, and tracking to ensure that the repairs were completed satisfactorily.
      2. Controls on Activities and Furnishings

        Due to the inherent hazards of group living, certain restrictions may be placed on the kinds of items residents may bring to their residence hall room. Such exclusions could include candles, cooking devices, space heaters, high wattage lamps, pets, etc.
      3. Student Responsibility

        The condition of each room will be documented when each resident moves into the room and at the time the resident moves out. The resident will be responsible for the condition of the room and appropriate charges for cleaning and repair will be assessed as needed.
        Long-range planning for future needs will also be an important aspect of facility operation. The Supervisor and Associate Supervisor of Residence Life will implement plans for the periodic repair and replacement of residence hall furniture and equipment, long-term residence hall maintenance projects. This may require accumulating financial resources over a period of years in order to pay for these various projects.
    4. The Role of Residence Halls in Student Development

      The Supervisor and Associate Supervisor of Residence Life will develop procedures and programs which will allow residents to more fully develop as students at PMU. Each residence hall will feature lounge areas where students can gather and interact, designated “quiet hours” to help promote an atmosphere conducive to intensive study, wireless computer access in each room, and recreational facilities near the buildings.
      In addition, special programming opportunities may be utilized which will bring faculty members and other speakers to the residence halls. The residence hall staff also may sponsor programs which will provide opportunities for student residents to participate in on-campus and off-campus programs and events that will help to expand their college experiences. Finally, opportunities will be encouraged for students to assume roles of leadership within the residence hall community.
      For the benefit of all residents, each resident will be expected to conform to the behavioral expectations established for students living in the residence halls. Disciplinary action may be taken against students who violate those expectations.
      NOTE: Once the university leadership has begun work, and once the university has selected a company for any outsourced management and operation of student housing, further policies and regulations will be developed regarding housing.
    5. Business Operations of Residence Halls

      It is important that the residence hall program operate in a manner of sound business practices. The Supervisor and Associate Supervisor of Residence Life will ensure that the program adopts procedures which are consistent with the accounting policies and procedures adopted by the PMU for other financial programs. Students will be expected to pay for their room according to a schedule established by the university, whether the entire semester charge is to be paid at the beginning of the semester or whether the university will allow for monthly or other periodic payments. Monetary penalties may be assessed for late payments.
    6. Transportation Services

      PMU provides transportation services to female students in particular in the spirit of facilitating the academic success in a convenient environment. These services are provided by the Division of Student Affairs in conjunction with the Auxiliary Services Department. It is a payable service for which students subscribe in the beginning of each semester. By registering for the services, the student agrees to the following policies:
      1. The transportation fee is determined per semester. The amount is announced every beginning of semester prior to the beginning of classes. It is a non-refundable fee unless the service is canceled by PMU. No partial services are    available unless under special circumstances as approved by the Division of Student Affairs. Therefore the entirety of the amount is due as soon as the student starts using the service.
      2. PMU policy does not allow any student to be alone in the bus; therefore, the trips could be combined without previous notice.
      3. Upon subscription for the service, each student is issued a bus pass without which access to the bus is strictly denied. The university is not responsible for any lost, stolen or damaged bus passes. An amount of 50 SR is charged for replacement.
      4. The cardholder is the only person entitled to use the bus services.
      5. Buses are not allowed to change route, relocate destination or change  the announced schedule under any circumstance. Any extreme   condition affecting the bus route, destination or schedule, which falls beyond the control of the university will be announced to the students as soon as possible.
      6. Bus seating is offered on the basis of first in first served. Seats may not be    reserved for any reason unless under special circumstances with permission from Student Affairs. In coaster model buses, the middle seats are considered usable. The seats located immediately next to the driver are not usable by students at any time of the trip.
      7. Student must abide by the university transportation rules and regulations. Any misconduct will be reported to Division of student affairs for further actions.
      8. Any request or concern should be addressed to the female coordinator, and any complaint may be filed in the Division of Student Affairs. No female student is allowed to communicate directly with the male transportation supervisor.
      9. PMU buses are considered part of the facility and the code of conduct    applicable on campus remains applicable in the bus throughout the use of the university  transportation services. The same code of sanctions applies as well.
      10. PMU is not responsible for any los personal items within the bus.
      11. The bus is a vehicle used by a group of individuals expected to all show respect to the rights of others. Therefore, the noise level is expected to be minimized at all times. Verbal or physical abuse of all kinds is strictly prohibited, and it remains the responsibility of all users to keep the bus tidy at all times, therefore, food and drinks are not allowed on the bus.
      12. Any student violating this policy will be denied the use of the buses. Breaking any element of PMU code of conduct on the bus will be reported to the Department of Campus Life for disciplinary action.
    7. Lockers

      1. Entitlement

        1. Students entitled for lockers on campus are registered active students. Each student is allowed one locker only. In case the student receives more than one locker for any reason, including system error, the Office of Student Support Services shall cancel the membership for one or both lockers.
      2. Responsibility

        1. The usage of locker is personal. PMU is not responsible for any kind of loss, damage or inconvenience resulting from shared lockers.
        2. PMU will not open any locker for any student except the locker owner. Opening a locker by PMU staff will only take place for emergencies and requires:
          1. The locker user to show PMU ID, or to show ID upon opening of the locker if the ID happens to be inside the locker at the time of the request.
          2. The locker user to prove urgency of the request and to fill a written request.
          3. The locker user to state the contents of the locker before the locker is opened.
          4. PMU staff opening the locker to be more than one, preferably in the presence of a security officer, and to note the incident and findings on the student request.
      3. Fees

        1. For first time users, the fees due are 250 SR as follows::
          1. 150 SAR per semester.
          2. 100 SAR Insurance (Refunded upon return of locker if locker not damaged).
        2. Subsequent semesters, the locker fee of 150 SAR per semester will be automatically charged to the student account as long as it is not officially handed over through the handover form.
      4. Key Replacement

        1. Key replacement is provided through a written request, and is processed within a week from the date the request was made.
        2. An amount of 50 SAR is charged for key replacement.
    8. PMU Student Identification Card: E-Purse

      Students will be issued a university Identification Card which should be carried at all times while on campus. This ID card, the E-Purse, is necessary for all financial transactions, entrance into secure student-only areas, and for borrowing books from the university library. Other university offices may also require the ID for use of materials and facilities.
      The student ID- E-purse, will be required for transactions at the food outlets, stationary and bookstore, copy centers. It is also required for access to all PMU facilities, activities and events and for admittance to tests and final exams.
      1. ID Replacement

        The E-purse might be replaced to change a photo or the spelling of the student name at no charge when the error is not the student responsibility or for technical reasons. Charges apply (SAR 150) for every time a change is requested by the student for loss, change of name or picture.
      2. E-Purse Loss

        The E-purse is the responsibility of the student and should be kept in a secure place. The University is not responsible for any financial losses         caused by theft or loss of an e-purse. In case of loss of the e-purse, the student is advised to report the loss or theft immediately to the Accounting Office in order to disable the card immediately, and shall request a replacement immediately.